Frequently Asked Questions:
Our website makes it easy for you to place your order anytime day or night. If you
already created an account, the first step would be to log in so your billing/shipping
information will be automatically filled in for you. If you do not have an account,
you will enter all of this information later in the process.
To shop, click on the category you are interested in or if you know the name of
the product or item number, simply type it into the search box.
To add an item to your cart, simply click "Add To Cart".
Items are placed in your shopping cart and will remain there until you close your
browser. The contents or your cart are emptied if you close your browser. You can
add to the quantity of a particular item in your cart by changing the quantity field
when you "View Your Cart."
Once you have shopped and added items to your cart, click "Check Out"
to continue with the check out process. "Proceed to Secure Checkout"
allows you to check out instantly. If you select "Proceed to Printable
Order Form", you will then mail your order in with your payment.
Follow the prompts on the screen to complete your order. Fields marked with an asterisk
(*) must be filled in.
If an item you ordered is out of stock, you will need to complete your backorder
preferences. In this section you will tell us if you want the item to be a pre-paid
backorder (shipped later at our expense), an un-paid backorder (you pay shipping
fees when the item arrives) or if you would like us to cancel the item. Please note
that we do not accept paid backorders on foreign orders. For orders being delivered
to an address outside of the United States, you only have the option for an un-paid
backorder or to cancel the item. See the Inventory Status section for further explanation
of our terms and backorder options.
Once you place your order, you will receive a confirmation page that includes your
order number. We strongly suggest you print this page for your records. You will
also receive a confirmation email to the email address you supplied on your order.
This is to assure you that the order is in our queue for processing.
On the Backorders and Special Instruction
page of online checkout
or on your order form, you have different options for items that may be on backorder.
Please note that orders shipped to foreign addresses do not have the option
to place an item on backorder.
Here are the options and what they mean:
- Backorder and add amount This is a pre-paid
backorder. You will pay for this item with your original order. We will ship it
to you for no additional shipping charges when the item arrives.
- Backorder and refund This
is an un-paid backorder. You are not charged for the item until it comes in. You
will pay shipping on your original order, plus the shipping charges on the backordered
item when it is shipped.
- Cancel any out of stock item Items that are out of stock
will not be placed on backorder. We will cancel them from your order.
There are two different ways to learn about what's on sale at Track of the Wolf.
The first way would be to click on the "Sales & Specials" category
on the homepage. Here you will see all of the items that are currently on sale.
You can also learn about our special promotions from our free newsletter! From time
to time we have special one-day sales for our newsletter customers only! Click on
the "Free E-mail Newsletter" button on the homepage to sign up
Yes, we do accept mail-in orders. After you have added items to your cart and click
the "Checkout" button, you will have the option of printing your
order, rather then submitting it on-line. We also include an order form with all
packages we send. If you do not have an order form, a piece of paper will do! Please
print clearly to ensure that you will get the items and quantities you intended.
All order forms, those printed by TOTW or your own, must include your payment information,
such as credit card number with expiration date. We accept personal checks or U.S.
money orders made payable to Track of the Wolf. Your order will be processed once
it is received.
Our mailing address is:
Track of the Wolf
18308 Joplin Street N.W.
Elk River, MN 55330
Feel free to fax in your order, rather than sending it by mail. The same rules apply
as a mail-in order. Order forms can be printed off our website or neatly write your
order on a piece of paper. Complete credit card information must be on a faxed-in
order. Your order will be processed once it is received.
Our fax number is:
Our highly skilled salesmen are available to take your orders by phone, Monday through
Friday. They are available to answer any calls between the hours
of 9 am – 5 pm, CST. If you get a busy signal or no answer during the day, all lines
are currently in use. Please call back in a couple minutes. Your call will always
be answered by a real person, we do not rely on an answering machine. If paying
by credit card over the phone, we will ask you for your CCID number. See the next
section for clarification.
Our phone number is:
The CCV/CCV2 security code for your MasterCard, Visa or Discover card is the three-digit number on the back of your credit card, immediately following your main card number.
The CCV/CCV2 security code for your American Express card is the four-digit number located on the front of your credit card, to the right or left above your main credit card number.
|Why do we ask for this?|
We ask for this information for your security, as it verifies for us that a credit card is in the physical possesion of the person attempting to use it.