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Track's On-Line Help Center

Question:   How to correctly use
Track's On-Line Shopping Cart
Answer:  

How to use the Track of the Wolf Co., Inc. internet shopping cart.

A basic tutorial for those new or unfamiliar with shopping internet shopping carts. Please note, you must enable cookies on your computer to be able to use the shopping cart. Please read our privacy policy if you have questions on how cookies are used.

  1. Click the button on those items you wish to purchase as you browse our the Track of the Wolf website. Items are placed in the shopping cart and will remain until you close your browser. The contents or your cart are emptied if you close your browser
  2. To view or edit the items in your shopping cart, click the "View Cart / Checkout" in the upper right hand of the screen. This will bring up the shopping cart. To edit quantity change the quantity in the quantity field. You can change the quantity of multiple items if needed. Then press the button.
  3. Review the items you desire to purchase. If you wish to purchase additional items click button and continue browsing. If you have selected the items you desire click the button.
  4. You must fill out all the fields in red. Enter your billing address, credit card information, and shipping address if different. We also include preferences for backorders. Popular or scarce items may be out of stock for short periods. Please allow us to backorder and add item, to ship postage paid by us, as it arrives. We ship oldest backorders first. You may cancel anytime.
  5. Review your name/address for errors, if necessary click to change the billing or shipping address, when correct click .
  6. You should receive a confirmation screen and a email confirming your order and order number. The most common reasons for not receiving this email are mis-spelled email addresses and spam filters. If you do not receive a confirmation email within 24 hours, use our Customer Feedback From or feel free to call us at (763) 633-2500 to check that your order transmitted properly.
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Question:   Why am I not getting a price for shipping?
Answer:  
We are currently unable to provide shipping rates for all countries, and for all weights of packages. There are two different messages you may receive:
  1. Message Unknown Destination. This message will appear if you are located in a country that we currently have no shipping rates listed on our site for.
  2. Message Over Weight Limit. This message will appear if the contents of your cart weigh more then our current shipping rates to your destination.
Even though our site is unable to display the correct shipping rates for either your country or the weight of the package, you may still place an order on our site. When we receive the order, we will manually calculate the correct shipping total.
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Question:   What is the CCID and where can I find it?
Answer:  

For your protection, we ask that you enter an extra 3-4 digit number called the CCID. The CCID is NOT your PIN number. It is an extra ID printed on your Visa, MasterCard, Discover, or American Express Card.

  

Visa, MasterCard, and Discover: On the back of the card in the top-right corner of the signature box. Enter the three-digit number following the credit card number. (See above.)

American Express: On the front of the card. Enter the four-digit number on the right directly above the credit card number. (See above.)

If your CCID is NOT readable, please enter 000.
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Question:   How do I set my browser to accept cookies?
Answer:  
Cookies are pieces of data given to the browser on your computer. This piece of data is sent back to the server each time you access a new page.

The purpose of enabling cookies is to help Web sites identify returning users to provide them with customized pages. You will not be able to access any secured pages if you set your privacy setting to Block All Cookies. Follow the steps below to enable the cookies:

Internet Explorer 6.x for Windows
  1. At the top of your browser click Tools, then Internet Options.
  2. Click on the Privacy tab.
  3. Click the Advanced button.
  4. Place a check mark in Override automatic cookie handling.
  5. Place a check mark in Always allow session cookies then click OK.
  6. Click the Edit button and verify if Track of the Wolf is in your "Managed Web sites list". (If you are using Windows XP with SP2, click on the Sites button instead of Edit.) If Track of the Wolf is in the list, highlight it and click remove. Then click OK.
  7. Click OK to close the Internet Options window.
Netscape 8.x for Windows
  1. At the top of your browser click Tools, then Options.
  2. Click on the Privacy icon on the left navigation window.
  3. Click on Cookies in the main window.
  4. Select until they expire in the drop down menu.
  5. Click on View Cookies.
  6. If Track of the Wolf is listed, highlight it and click Remove Cookie, then OK.
  7. Click OK on the Options window to close it.
Netscape 7.x for Windows
  1. At the top of your browser click Edit, then Preferences.
  2. Click on the arrow next to Privacy and Security, so that the arrow points down.
  3. Highlight Cookies.
  4. Click Enable all cookies.
  5. Click on Manage Stored Cookies.
  6. Click on the Cookie Sites tab.
  7. If Track of the Wolf is listed in the Cookie Sites window, highlight it and click Remove Site, then click OK.
  8. Click OK on the Preferences window to close it.
Netscape 7.x for Macintosh OS X
  1. At the top of your browser click Netscape, then Preferences.
  2. Click on the arrow next to Privacy and Security, so that the arrow points down.
  3. Highlight Cookies.
  4. Click Enable all cookies.
  5. Click on Manage Stored Cookies.
  6. Click on the Cookie Sites tab.
  7. If Track of the Wolf is listed in the Cookie Sites window, highlight it and click Remove Site, then click OK.
  8. Click OK on the Preferences window to close it.
Safari for Macintosh OS X
  1. At the top of your browser, click on Safari on the top left corner, then Preferences.
  2. In Preferences, click on the Security icon.
  3. In the Accept Cookies section, select Always.
  4. Close the Preferences window.
For AOL users, minimize your AOL browser, open Microsoft Internet Explorer and follow the steps above for your version. To verify your version, click on Help at the top of the browser, then About Internet Explorer.
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The world leader in traditional muzzle loading and black powder guns, parts, and kits.
Tel: 763-633-2500 Fax: 763-633-2550
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