Track's On-Line Help Center
Help Ordering
How to use
Track's Internet Shopping Cart to buy online
Please note, you must enable cookies on your computer to be able to use the shopping cart. Please read our privacy policy if you have questions on how cookies are used.
Find the items you desire in two ways.
You can type what you want in the search bar at the top right corner of the page and click "search".
Or, from the homepage you can click a category on the left side of the screen.
- Click
on those items you wish to purchase as you browse our website. Items are placed in the shopping cart and will remain until you close your browser. The contents or your cart are emptied if you close your browser.
- A window will pop up asking what you would like to do next. To keep shopping, click "Continue Shopping". To see the items in your cart or to check out, click "View Cart".
- When viewing your cart, to buy more or less of an item, type the quantity you want in the quantity field. You can change the quantity of multiple items if needed. Then press
.
- If you wish to purchase additional items click
and continue shopping.
If you have selected all the items you desire, click either 
or 
.
- You must fill out all the fields with a red asterisk. Enter your billing information, shipping information and credit card information. Some items may be out of stock for short periods, so select your preference for backorders. Please allow us to backorder any out of stock items. We will ship them to you, postage paid by us, as they arrive. You may cancel anytime.
- Review your name,address and order for errors. Click
"Edit"
if you need to change your billing or shipping address. When correct click the "Proceed" buttons and then click
.
- You will see a confirmation screen and receive an email confirming your order and order number. The most common reasons for not receiving this email are misspelled email addresses and spam filters. If you do not receive a confirmation email within 24 hours, use our Customer Feedback From or feel free to call us at (763) 633-2500 to check that your order transmitted properly.
Why am I not getting a price for shipping?
We are currently unable to provide shipping rates for all countries, and for all
weights of packages. There are two different messages you may receive:
- Message
Unknown Destination. This message will appear if you are located in a country
for which we do not currently have shipping rates listed online.
- Message Over Weight Limit.
This message will appear if the contents of your cart weigh more than our online
shipping rate listing.
Even though our site is unable to display the shipping rates for either
your country or the weight of your order, you can still place an order on our site.
When we receive the order, we will manually calculate the correct shipping total.
What is the CCID and where can I find it?
For your protection, we ask that you enter an extra 3-4 digit number called the CCID. The CCID is NOT your PIN number. It is an extra ID printed on your Visa, MasterCard, Discover, or American Express Card.
Visa, MasterCard, and Discover: On the back of the card in the top-right corner of the signature box. Enter the three-digit number following the credit card number. (See above.)
American Express: On the front of the card. Enter the four-digit number on the right directly above the credit card number. (See above.)
If your CCID is NOT readable, please enter 000.
How do I set my browser to accept cookies?
Cookies are pieces of data given to the browser on your computer. This piece of data is sent back to the server each time you access a new page.
The purpose of enabling cookies is to help Web sites identify returning users to provide them with customized pages. Follow the steps below to enable the cookies:
Internet Explorer 6.0, 7.x and 8.x for Windows
- At the top of your browser click Tools, then Internet Options.
- Click on the Privacy tab.
- Click the Advanced button.
- Place a checkmark in Override automatic cookie handling.
- Place a checkmark in Always allow session cookies then click OK.
- Click the Edit button and verify if Track of the Wolf is in your "Managed Web sites list". (If you are using Windows XP with SP2 or Windows Vista, click on the Sites button instead of Edit.) If Track of the Wolf is in the list, highlight it and click remove. Then click OK.
- Click OK to close the Internet Options window.
Safari for Macintosh OS X
- At the top of your browser, click on Safari on the top left corner, then Preferences.
- In Preferences, click on the Security icon.
- In the Accept Cookies section, select Always.
- Close the Preferences window.
Safari for Windows
- At the top of your browser, click on Edit on the top left corner, then Preferences.
- In Preferences, click on the Security icon.
- In the Accept Cookies section, select Always.
- Close the Preferences window.
Firefox 3.x for Windows
- At the top of your browser click Tools, then Options.
- Click on the Privacy icon on the top of the window.
- In the History section, for the Firefox will: dropdown, select Use custom settings for history.
- Check the box Accept Cookies from sites.
- Check the box Accept third-party cookies.
- For the Keep until dropdown menu, select they expire.
- Click on Show Cookies.
- If Track of the Wolf is listed, highlight it and click Remove Cookies, then Close.
- Click OK on the Options window to close it.
For AOL users, minimize your AOL browser, open Microsoft Internet Explorer and follow the steps above for your version. To verify your version, click on
Help at the top of the browser, then
About Internet Explorer.